FAQs

Do you need a Telkom line for FTTH?

No, you do not need a Telkom line to get connected with FTTH internet. 

What are the advantages of Air Fibre WiFi?

Quick Installation (home fibre can take up to 7 business days)

Quick maintenance time

No open excavation

No cables that need to be installed

No cable theft

Easy home relocation

No sharing of connection speed

What is True Uncapped Data?

The connection to the internet is never blocked, which means you can continue to use uncapped data. No Fair Use Policy.

What is No Throttling Data?

Broadband providers may not impair or degrade lawful Internet traffic on the basis of content, applications, services, or non-harmful devices. 

What is No Shaping Data?

Data shaping means building hierarchical relationships between two or more logical entities in a query. We don’t use Shaping.

How Long Does WiFi Installation Take?

We will call you to make an installation appointment. After your application, it should not be more than a day or two. The initial installation is only a few minutes.

Does Your WiFi Go Offline During Load Shedding?

No. Our service remains online. The connection will only be lost if the router does not have a power supply, (which we can provide you with; our Micro DC UPS Powerbank – R1390). This will make sure you remain online during long power breaks and load shedding.

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